Returns & Refund Guarantee

If you didn’t receive your product or it is significantly different from the description, we will refund your payment. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the info@ponyunicorn.com to resolve these problems. You will then be able to request a full refund and return the item.

Conditions for Submitting Refund Requests

You can submit refund requests up to 15 days after your order has been completed. You can do this by submitting a refund request to info@ponyunicorn.com and providing your order number.

Return Shipping Fee

Buyer pays the return the shipping fee.

Scope of Guarantee

All products on PonyUnicorn.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described. All products on PonyUnicorn.com are guaranteed to be delivered within 60 days. If you buy any product through the site, you are protected if you don’t receive your order on time.

Full refunds are not available under the following circumstances:?

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

2. Your order did not arrive due to exceptional circumstances outside the seller?s control (i.e. not cleared by customs, delayed by a natural disaster)

3. Other exceptional circumstances outside the control of PonyUnicorn.com

4. An item you claim is not as described, but the seller can prove that it is.

5. Items are as described, but you no longer want them.

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by submitting a refund request to info@ponyunicorn.com and provide your order number.

Conditions for Submitting Refund Requests

1. You didn’t receive your order within the guaranteed delivery time.

2. You can submit refund requests up to 15 days after your order has been completed.